Privacy Policy

We collect information you voluntarily provide — such as your name, email, phone number, and household details — when you apply for assistance, donate, volunteer, or contact us. We also collect basic analytics data (page views, device type) to improve our website.

We use your information to process assistance applications, coordinate services, communicate with you about your case or donation, and improve our programs. We never sell your data to third parties.

We use industry-standard security measures to protect your personal information. Access to client records is restricted to authorized staff and case managers. All sensitive data is stored securely and encrypted in transit.

We retain client records for as long as necessary to provide services and comply with legal and grant requirements. You may request deletion of your personal data at any time, subject to legal obligations.

If you subscribe to our newsletter, you'll receive periodic updates about our programs, events, and impact. You can unsubscribe at any time using the link in any email or by contacting us at Outreach@ashes2new.org.

You have the right to access, correct, or delete your personal information. To exercise these rights, contact us at Outreach@ashes2new.org or 419-967-7355. We will respond within 30 days.